[Resolved]Can't boot AutoMaker on Sierra 10.12.5

[David Hogg @hogster Aldershot, Hampshire]

Hi all 🙂

It’s been a while since I last printed something, but I wanted to use my Robox this morning, only to find AutoMaker doesn’t want to boot! Since the last time I printed something I’ve changed to a new laptop (15″ Apple MacBook Pro with Touch Bar).

I’ve tried restarting the computer, uninstalling and reinstalling AutoMaker (doing a ‘clean install’), but to none effect …

Please help!!

Many thanks,

David

• This topic was modified 6 days, 1 hour ago by  Pete. Reason: resolved

[David Hogg @hogster Aldershot, Hampshire]

So I’ve also now tried installing the latest version of Java:

https://java.com/en/download/mac_download.jsp

And I’ve even tried creating a new user account … to no avail 🙁

I’ve just tried installing it on a different machine which is also running 10.12.5 and it works fine … so what is stopping it running on my new MacBook which is running the same OS?

If it’s of any use, this is what the ‘Automaker.log’ log file on my new computer is saying:

2017-06-03 13:09:04,973 [JavaFX Application Thread] INFO - StenographerFactory initialised with logfile=/Users/hogster/CEL Robox//AutoMaker.log loglevel= logmode=LOCAL
2017-06-03 13:09:05,040 [JavaFX Application Thread] DEBUG celtech.automaker.b.start(AutoMakerPreloader.java:48) - show splash - start
2017-06-03 13:09:05,591 [JavaFX Application Thread] DEBUG celtech.automaker.b.start(AutoMakerPreloader.java:93) - show splash
2017-06-03 13:09:06,054 [JavaFX-Launcher] INFO - AutoMaker asked to start but instance is already running.
2017-06-03 13:10:21,696 [JavaFX-Launcher] ERROR celtech.roboxbase.comms.interapp.b.a(InterAppCommsThread.java:95) - IOException when contacting sibling:Operation timed out
2017-06-03 13:10:21,696 [JavaFX-Launcher] DEBUG celtech.automaker.AutoMaker.init(AutoMaker.java:170) - Startup status was: ALREADY_RUNNING_COULDNT_CONTACT
Exception in thread “JavaFX Application Thread”
java.lang.NullPointerException
at com.sun.glass.ui.Screen.initScreens(Screen.java:328)
at com.sun.glass.ui.Screen.notifySettingsChanged(Screen.java:297)

If anyone can help me diagnose / fix this I would be most grateful!

Many thanks,

David

PS. Sorry I should have been more specific – when I try to open the application, it sits on the blue splash screen for maybe 30-45 seconds and then just quits.

[BHudson @bhudson I have both RoboxDual and other Robox versions Arizona, USA]

@hogster Try a clean install. If that doesn’t work, open a support ticket.

I operate two Betas and four Production Robox.
I am the US/Canada Technical Support engineer for the Robox.
See my 3D Hub site at https://www.3dhubs.com/phoenix/hubs/ben

[David Hogg @hogster Aldershot, Hampshire]

Thanks for your reply Ben. I’ve already tried doing several clean installs but still no joy 🙁 I’ve just raised a support ticket and I’ll post back here if/when a solution is found!

Many thanks,

David

[Pete @pete I have both RoboxDual and other Robox versions CEL HQ Bristol UK]

@hogster hmm

Crashes at that point recently have been an issue with the language files. Not sure if it will help but find this file in your Documents folder (is it home folder on Mac?)

Mine is here

C:\Users\Pete\Documents\CEL Robox\roboxpreferences.pref

Find line 4

“languageTag” : “”,

and change it so it looks like below

{
“slicerType” : “Cura”,
“safetyFeaturesOn” : false,
“languageTag” : “en”,
“showTooltips” : true,
“loggingLevel” : “INFO”,

….

 

If that doesn’t work find your Projects folder in the same directory and rename or delete it, sometimes a bad .stl can cause an error which prevents loading.

For official support please visit www.cel-robox.com/support/ and create a ticket

[David Hogg @hogster Aldershot, Hampshire]

Hi Pete,

Many thanks for your reply.

I’m using a Mac so I’m afraid I don’t have a My Documents folder …

The only two occurrences I can find relating to language in the files in the CEL Robox folder in my Applications folder are in:

<b>AutoMaker.configFile.xml</b>

<?xml version=”1.0″ encoding=”UTF-8″?>

<root>

<ApplicationConfiguration>

<AppFolderName>CEL Robox</AppFolderName>

<ApplicationName>CEL Robox</ApplicationName>

<ApplicationShortName>AutoMaker</ApplicationShortName>

<ApplicationDataStorageDirectory>$APPDATA_HOME$/#ApplicationConfiguration:AppFolderName#/</ApplicationDataStorageDirectory>

<UserDataStorageDirectory>$USER_HOME$/</UserDataStorageDirectory>

<requiredFirmwareVersion>753</requiredFirmwareVersion>

<DefaultMode>Normal</DefaultMode>

<span style=”text-decoration: underline;”><DefaultLocaleLanguageTag>en-GB</DefaultLocaleLanguageTag></span>

</ApplicationConfiguration>

<Stenographer>

<logfilename>#ApplicationConfiguration:ApplicationDataStorageDirectory#/AutoMaker.log</logfilename>

<logmode>LOCAL</logmode>

<logtee>T</logtee>

</Stenographer>

</root>

and in:

<b>application.properties</b>

version = 3.00.00

<span style=”text-decoration: underline;”>language = en</span>

I’ve currently got a support ticket open so I’ll update this thread when I (hopefully) find a solution!

Many thanks,

David

[uhuglue @uhuglue My Robox is a Green Kickstarter Beta]

@hogster ~/CEL Robox/roboxpreferences.pref

[click @click My Robox is a Green Kickstarter Limited Edition]

If you have the above directory - I suggest just rename it to anything else and let AM re-create it. If you have projects you would like to keep - copy or move them from that copy of the folder back to newly created ‘CEL Robox’.

[Mike @17bt CHORLEY, Lancashire]

Hi David,

I’m running 10.12.5 with Automaker 3.00, and there’s no issue here. Obviously it needs Java installed which is not on macOS by default anymore.

My CEL folder installs in the Applications folder, and it has it’s own version of Java in the app. I think you have installed Java from Oracle, which I did for some engine tuning software, and I had a similar issue sometime ago. The problem I’m guessing is you have two copies open, hence the exceptions. 🙂

I would uninstall Java, & try again…

https://discussions.apple.com/thread/4772629

Then fire up Automaker, assuming it is in the CEL folder within Applications, and it should work OK.

Mike

 

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[David Hogg @hogster Aldershot, Hampshire]

Thanks for your feedback and suggestions everyone 🙂

In the end I managed to get AutoMaker to boot on my new machine earlier this evening by copying the additional files from the “username/CEL Robox” folder from my old machine (where AutoMaker works) to the same directory on my new machine. It was a bit of a roundabout process but it worked!

If I have any further problems I’ll definitely try your tip about removing Java, Mike – that may well have something to do with it … although it’s strange that it now boots despite nothing having changed in terms of the versions of Java installed …

Oh well, I’m just happy that it’s working now!

David 😀

[Mike @17bt CHORLEY, Lancashire]

David, I forgot to tell you that a copy of Java is in the CEL folder, and if you look at the Automaker folder it is in there. That’s why it works OK, because it points to its own copy of Java. 🙂

 

If you install Java, that opens first, as Automaker is a Java app, and Automaker doesn’t see the original directory location it needs to by default, so that’s why you get the errors.

That’s why copying the files over works for you, because in those files is the copy of Java that Automaker needs, and it’s in the right location. Anyway, glad its sorted

Mike

[Pete @pete I have both RoboxDual and other Robox versions CEL HQ Bristol UK]

Mike is correct, AutoMaker installs the version of Java it needs to operate, this is within the CEL Robox folders.

For official support please visit www.cel-robox.com/support/ and create a ticket

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