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Topic: My first Robox…
Hi there,
two days ago I received my first robox. At first I was very, very excited but that started to change about 20 minutes after setting it up. Where to begin…. as I’m not a native speaker some things may be unclear - so feel free to ask.
I followed the quick start guide. I removed all the tape, the transport lock and so on. The software had been installed before I connected the robox the first time. This is where the fun began. Immediately after switching on the robox I was asked to install a firmware update. I decided to do so and after that I was prompted to do a calibration. As I didn’t even load some filament for the first time I decided to postpone the calibration and go on with the quick start guide.
Loading the filament was no problem - but when I wanted to start the calibration AM told me I had to reseat the print head. So I pushed the eject button, the filament was ejected and I removed the reel. Then I switched off the robox and soon after noticed that the door was still locked. Turning on the robox from now on produced nothing more than a short flash of the inner light (white, really quickly fading out to red), the fans starting to spin for a 10th of a second and turning off again. My robox decided this would be fun in an endless loop. Great. The first time I thought I had to send it back. While doing this “loop” Windows was always playing it’s funny “usb device found” and “usb device removed” melody, so AM didn’t even see the robox online.
I tried holding the eject button while turning the robox on, nothing changed. Soon after I thougt about holding the eject button for 3 seconds again, the robox did some noise and suddenly seemed to be okay again.
Reseated the head, did a calibration and tried to print for the first time. Nothing got stuck to the bed so I did a height calibration. And a purge while I was at it. The only filament I was using was the enclosed PLA polar white… but the first lines while purging came out blue. The same blue as the clip on the rails was, that I had to remove in the first steps. Do they have to print their own stuff or why was there some blue filament still in the nozzles?
Soon after I started to print the little robot that came with AM. This looked good until there was some strange noise (not that a robox is a strange noise at all when you’re new to 3d printing
) and I had to pause the print job. The filament was “crossing” on the reel so the robox couldn’t get more filament. Took out the reel, cut of quite some filament until there where no more crossings, reinserted and continued the print job. Quality was… hmm… okay, except from the big gap that came in when the problem with the filament occured.But at least it was printing. And quality could be improved by redoing the calibration and using normal/fine print settings. So I thought. Printed a 35mm minion figurine to try out supporting structures, this was okay and so I went to bed.
Day 2.
I started printing some kind of grid (160mm x 130mm x 12mm) I need for a project. The first 4 or 5 didn’t stick to the print bed properly - but only in the top left corner (when looking from above). Did a height calibration, decided to choose a value where the piece of paper still had a slight feeling of grip from the nozzle. The grid printed fine. But there where still some really obvious imperfections, I will post some pictures later.
After that I decided to print a round cap for a lamp I had build a while ago. 101mm in diameter, height of 10mm. While printing the 5th or 6th layer a new noise occured and soon after I had the first “filament slip” error. The filament was coming off the reel just fine so it had to be a new (surprise!) problem.
Purging did produce just parts of the lines and stopped soon because of filament slip. Ejecting the filament worked but reinserting it is not possible anymore. The motor will start to spin but immediately after getting grip there’s a strange noise and AM tells me to unload the filament, cut it and try again.
Day 3.
I decided to have a look at the extruder as this seemed to cause the problem. I followed the instructions from the support portal and opened the extruder. There was no debris or anything obvious blocking the filament from loading. Put it together, double checked the switch is working, double checked the bowden tube and everything was as it should (pictures will follow). Still it’s not loading the filament. I tried to stick a piece of filament into the bowden tube and there was absolutely no resistance or anything so I’m pretty sure the tube is alright and nothing got stuck there.
So right now I’ve spent around 16 hours with troubleshooting my brand new robox. It printed 3 things so far and now it isn’t working at all.
Any ideas of what to try next?
At this point I’m willing to return it to my dealer, get my money back and forget about the robox…

Thanks,
DanielHello Robox Community,
I am new here and purchased my very first robox printer and was happy with the printer until it stopped working for me. short story - i purchased through ebay New, saved a bunch of moneys and on the 4th day it died. i opened the support ticket to find out that they will not support me due to purchasing through eBay. With that said i can go ahead and return the product and let the seller deal with it, but i saved so much on it i almost feel like keeping it and look for another board (assuming this is the issue and if they are readily available .) i am not new to 3d printing and this is my 3rd 3d printer with the other 2 being built from the ground up(reprap, mendelmax).
The issue with the printer: Printer stopped suddenly on a print and fan was blowing full blast, lost connection to the printer and became unresponsive. turned the power switch off and let it cool down. after powering on it was still unresponsive and print bed became extremely hot extremely fast, case fan is still on full blast. i also tried to hold down the pause button to connect to computer without power but no success.
if i cannot get the board replaced/repaired for less than $150 then i might be willing to reverse engineer the parts and slap on a reprap board.
let me know what you think, i will keep searching this forum for answers and technical details.
