Not recognising official filament?

[Jason @jayt My Robox is a Blue Commercial Version UK]

 

Morning guys,

So for some reason earlier my Robox stopped recognising the filament, showing up as ‘unknown’ rather than the name and how much is left!

Also i have been trying to purge material, clean nozzles and eject to try and get material printing, but nothing is coming out the nozzle.

Any insight into what I can try to fix this? I have searched but no similar errors.
Thanks

[3DMan @3dman My Robox is a Blue Commercial Version UK]

I had similar try this

first take spool of just to break contact put it back on then try.

else try this

shut down pc

turn printer off

rrstart pc

open automaker

turn on printer

3 DMan

[Jason @jayt My Robox is a Blue Commercial Version UK]

Thanks for the reply, I gave the pins where the reel fits a wipe, and it’a detecting the reels again! There’s still no luck trying to purge material but I now have filament slip errors pop up so will look at some the posts on here about it

[3DMan @3dman My Robox is a Blue Commercial Version UK]

Any Luck Jason

[BHudson @bhudson I have both RoboxDual and other Robox versions Arizona, USA]

@jayt Filament slip is usually a failing extruder or poor connection to the head. Open a support ticket; either issue may need an RMA.

I operate two Betas and four Production Robox.
I am the US/Canada Technical Support engineer for the Robox.
www.hudsondesignlabs.com

[Jason @jayt My Robox is a Blue Commercial Version UK]

Thanks again for the replies, I was just about to open a support ticket when I had one more idea.
I started a purge material and gently applied force to push the filament in, and amazingly it started pulling from my fingers on it’s own and started printing! I think maybe there could of been a blockage? Any way thanks for your input, thought I would just let you know it’s working again now

 

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