This topic contains 19 replies, has 9 voices, and was last updated by
BHudson 1 month, 2 weeks ago.
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21/03/2016 at 5:36 am #28268
I am wondering if other users have similar problems with their print heads. I have my robox for about 4 months (but due to travel schedule, it’s really only about two months or so of active use). It is giving me good quality prints generally and so I recommended it to my friend who has been using his for over 1 month now.
For my printer, I have valve closing problems for two heads. The old one was replaced in late February and the problem has just happened to my new head. Only PLA of various colours are used in these heads. I am not experimental or adventurous and only focus on printing out normal stuff.
My friend had his problem when he tried to change to a different PLA reel. After loading the new reel, he couldn’t print anything out (nothing from purge either) nor could he eject the filament. i.e. the filament is stuck; couldn’t print and eject. He did eject stuck material but to no avail either.
Robox Support gave us a procedure to remove the head while it’s hot. Then we could retrieve the filament. However, after putting everything back, we found that there was an EEPROM problem with the head. (We had switched off the machine when taking off and refitting the head. We are sure of that because we recorded the whole process 🙂 )
So, we have turned 3 print heads faulty in roughly 4 man-months. It’s unusually high failure rate. Is it us? Did we do anything wrong? (Mentioned before we are not the adventurous types, we just want to print normal PLA stuff - having said that, I guess venturing into this 3D printing thing takes a bit of courage, and in itself is a little bit of adventure.)
Any users have similar experiences with their print heads?
Rgds
21/03/2016 at 7:24 am #28270@williamha I understand your pain.
I have two printers, a Kickstarter one and a one and a blue commercial one. I have had three head problems requiring “return to base” servicing in the last five weeks.
They get a reasonable amount of use as I do work for others through 3-D hubs. Mainly ABS, and always on Normal setting.
I’m thinking of buying a spare head to keep production going. Still under warranty so will be interested to see what a repair costs after that.
Trying to spread the word about 3D printing to small and medium sized businesses in the West Midlands.
21/03/2016 at 12:04 pm #28281@williamha Yes I have had very similar problems to what you describe and I too only use PLA to eliminate too many variables. My current status is that to resolve my print head problem I will need to do a manual purge, which is what I think you have described for removing the print head while it’s hot.
You can read my latest experience in Off Day? in a separate topic under this Chatter. I don’t believe that my print head is faulty even though I am experiencing the same condition as you are. I have now concluded that it has something to do with when I eject the filament. I seem to be subject to what I consider is a basic error that it’s not easy to always prevent occurring, which is that some extraneous filament is left behind on occasions. The filament ejects okay, but that doesn’t tell me if it’s clear in the print head.
If I can clear my current print head, that’s all to the good, but I intend to purchase a spare one as a back up. I have not had a problem with the EEPROM, nor have I sent the print head back for repair at any time. Although my Robox was serviced at the beginning of this year and worked fine. Ultimately it benefits me to be able to resolve issues by myself, as it increases my knowledge of the working of the Robox printer and generally, 3D printing - but it’s not ideal. I still think that it’s a good 3D printer.
21/03/2016 at 2:39 pm #28282Yes. I have read your Off Day post, which prompted me to write about my experience.
I agreed with you that the eject filament procedure is tricky. I understand that even though it could seemingly reject the reel but one doesn’t know if you’ve left something in the inlet path which might cause havoc later. However, I concur with @bhudson that it does seem better when you eject from “hot” rather than “cold”. In fact, sometimes it failed ejecting from “cold” (which I experienced with thermochrome PLA), I had to do it from “hot” (print a dummy job, then pause, then eject, change reel, resume then cancel job; one may use other routine also, like doing a clean nozzle/purge then eject while not waiting the system to go cold).
But the problem with my friend’s head was different. It’s a EEPROM error after performing the hot head removal procedure (it’s not even a manual purge, we didn’t push any residue material out from nozzle manually). We simply want to separate the filament from the head and then do a manual filament eject. The eject procedure was successful but just that the head has an eeprom error which renders it unusable.
I actually have a print head exclusively for XT. Now that my PLA head is out of service and waiting for repair/replacement. I am now using this head. But it seems to start playing up now. Filament slip messages … Material not flowing out of nozzles quite nicely even under the purge operation. I did clean nozzles, doesn’t seem to help…. I’m afraid it’s going to go too.
thanks for your message. good luck 3D printing. I will keep trying 🙂
21/03/2016 at 2:45 pm #28283@wellmeadow although it may not seem appropriate, your experience does have a CONSOLING effect to me (knowing that I am not alone). (excuse me for not able tochoose a better word as English is a foreign language to me)
I just did my own printings although I did a lot recently for I have to give a talk and demo on 3D printing to kids helped by a local charity. It’s a volunteer thing but I don’t want it to look bad though. 🙂
21/03/2016 at 3:12 pm #28284eeprom errors point to a communication issue between the head and the printer and should prompt a support ticket to be opened as a repair will need to be made.
I operate two Betas and one Production Robox.
See my 3D Hub site at https://www.3dhubs.com/phoenix/hubs/ben21/03/2016 at 3:46 pm #28287I have similar problems when changing materials. I think i often have some string of old material i bowden wich prevents new to load. My solution wich have worked is to do purge with old material then eject and load new and purge again.
21/03/2016 at 4:14 pm #28289@poju, thanks for your suggestion.
@bhudson, yes, we raised a ticket and a replacement is on the way.
Having aired some of the disappointment about the reliability of the print head, I must say Robox has superb support. And I still think Robox is the best printer I have seen to produce good quality prints with the least effort. I am starting to go through the forum posts and someone said it’s the Macintosh of 3D printers. What a nice way to put it.
23/03/2016 at 12:35 pm #28362@williamha In order to keep my Robox active, I have now bought a spare print head as a back-up while I deal with the blocked nozzles. But I resupplied myself with more PLA filament, then decided to ask technical support directly, on how to avoid blockages. I should have done this the other way around.
Firstly I was told to purge after two moderately sized prints and every time after each big print. That’s fair enough and the next point is that PLA is more susceptible to blocking the nozzle due to its lower working temperature. Apparently it is debris or left over segments which can accumulate over time that overheat, melt in situ and cause a blockage.
One of the reasons I went over to PLA from ABS, was because I was getting a lot of adhesion and finishing problems early on. Probably the improvements in things like sanding the bed and software upgrades, now eliminate a lot of these occurrences.
However I’m told by Technical support that ColoFabb nGen is a superior filament that has a wider temperature tolerance and generally achieves a higher finish. So I’m not sure if I should get yet more filament, but just ColoFabb nGen, or wait until the current print head is cleared and have two operational print heads..
23/03/2016 at 3:36 pm #28364I chucked my PLA after the n’th time of the nozzle or extruder seizing up. It’s just more trouble than it’s worth.
I’ve been printing in nGen recently, and after I’ve finished with this reel, I think I’ll go back to ABS. I find nGen a little messier, and I don’t like the hard shiny finish as much as the ABS finish. nGen is certainly better than PLA, and the dimensional stability is a big plus point over ABS (which shrinks), but ABS just feels nicer, in my opinion.
Tom Gidden -- Bristol, UK
23/03/2016 at 4:41 pm #28366@paulsroom, good tip. I probably need to do purges more often.
I do have another print head exclusively for XT. I chose XT because of the ABS smell. But I am having mixed feelings about XT. I might write about it after I finished my first reel. I am doing XT while my PLA head is down.
@gid, thanks for sharing your experience. In Hong Kong we live in small flats and we can’t live with the smell of ABS 🙂
BTW, I usually have good runs with PLAs. But suddenly, the head would fail. I have a feeling that these failures usually happened after a not so smooth filament eject or other similar episodes. I think Robox is re-tuning the eject procedure for all the materials. Hope things will improve.
23/03/2016 at 6:08 pm #28369@gid What do you mean by messier? I believe that my print bed was a little warped when I bought my Robox as it left unprinted spaces on the first layer when printing. This was more pronounced when using ABS as opposed to PLA. I found that PLA flowed better and so that was one reason that I started using it regularly. The gaps did not appear and since my print has been sanded by CEL, there are no gaps - although I think that software upgrades have also helped. I have to say that, unless I have no sense of smell, I do not notice any odour with ABS. Although I think that my printing room is well ventilated.
@williamha I have also had excellent runs between blocked nozzle occasions. It’s almost as if the printer knows it has to print several parts to complete a full model, but then decides that my ration is used up. I did have problems in the past with filament ejects, but I put that down to using the eject filament button in AutoMaker on the computer screen. Having re-read the AutoMaker manual and discovering that all I had to do was press the button on the printer itself in the middle of the smart reel, I have not had any problems ejecting the filament since.
I have no preference for any particular filament, I’d just like there to be no blocked nozzles, or even perhaps some warning. I feel that the 3D printer has a commercial opportunity in printing models for sale and am thus interested in the 3D Hubs. But with the uncertainty of when a blocked nozzle will occur, I am unable to proceed in this direction.
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