Suspected Z-motor broken - right side

[Jack @jack-strong My Robox is a Green Kickstarter Limited Edition]

Hi,

Tonight the right side motor seized. Not sure if the motor or the nuts but sounds awful. Had the other side go a couple of months back and sounds the same. Video from tonight here:

I do believe I am outside of warranty now. Two questions.

1. When buying the motor on the shop does it come with two nuts ?

2. Any guides available ? I’ve had a quick look and it’s not something I’m looking forward to. Pretty handy but not had to remove the bed before.

Thanks for help!

Jack

@pete @bhudson

 

• This topic was modified 11 months, 4 weeks ago by  Jack.
• This topic was modified 11 months, 4 weeks ago by  Jack.
• This topic was modified 11 months, 4 weeks ago by  Jack.

[BHudson @bhudson I have both RoboxDual and other Robox versions Arizona, USA]

@jack-strong I usually ship the motor, nuts, and black plastic housing so that the user doesn’t have to set the tension properly. It will depend on who you get it from.

I have a written guide to do it and there is one on the help site, I don’t know if it is public though.

I operate two Betas and four Production Robox.
I am the US/Canada Technical Support engineer for the Robox.
See my 3D Hub site at https://www.3dhubs.com/phoenix/hubs/ben

[Jack @jack-strong My Robox is a Green Kickstarter Limited Edition]

@bhudson

Ah ok. I will contact cel on order.

well I’ve taken the other side apart no problem before. Do you want me to get authorisation from CEL ? Is the right side a pain to do ? Assuming bed then tray removal.

cheers

[BHudson @bhudson I have both RoboxDual and other Robox versions Arizona, USA]

@jack-strong You don’t need to remove the bed. You just remove the back cover, bottom cover, right side frame. It is a pain, but you can do it if you follow the instructions. See what CEL says and then let me know if you need my copy.

I operate two Betas and four Production Robox.
I am the US/Canada Technical Support engineer for the Robox.
See my 3D Hub site at https://www.3dhubs.com/phoenix/hubs/ben

[Pete @pete I have both RoboxDual and other Robox versions CEL HQ Bristol UK]

If you create a support ticket the guys can advise and supply all the bits you need.

For official support please visit www.cel-robox.com/support/ and create a ticket

[Jack @jack-strong My Robox is a Green Kickstarter Limited Edition]

@pete - Support ticket created yeh. Do you think i should purchase the motor now ? As i need to have it fixed tomorrow night.

@bhudson - Ah ok, thats good.

 

[Jack @jack-strong My Robox is a Green Kickstarter Limited Edition]

Brilliant response time from CEL via support ticket. KUDOS

@bhudson - Yes if i could get the guide please.

 

[BHudson @bhudson I have both RoboxDual and other Robox versions Arizona, USA]

@jack-strong Let me know the best way to get it to you without making it public.

I operate two Betas and four Production Robox.
I am the US/Canada Technical Support engineer for the Robox.
See my 3D Hub site at https://www.3dhubs.com/phoenix/hubs/ben

[Jack @jack-strong My Robox is a Green Kickstarter Limited Edition]

Sorted

thanks

• This reply was modified 11 months, 4 weeks ago by  Jack.

[Jack @jack-strong My Robox is a Green Kickstarter Limited Edition]

All fixed now 🙂

For all potential future users searching the forum with the same issue. If out of warranty and you need to do it yourself, its pretty simple to do.

Thanks to CEL for quick support of getting a replacement part out asap - Lee FTW

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