This topic contains 43 replies, has 15 voices, and was last updated by 
smitty 7 hours, 35 minutes ago.
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@smitty it was me who repeated (several times) that filling off 0.5mm of tabs of PEI bed and rounding them off a bit seemed to help me with wrapped bed. And I just did what someone else said here (I am really sorry for not remembering who was it). Working theory is that when PEI heats it expands and if there’s a space underneath the clips it will expand that way. And if it can slide in while expanding, of course. But if not, it will, then, form a bulge in the middle. Sometimes it does form bulge for me, too - but soon as I recognise it I push it back in while hot and it straightens then… Or at least that’s my perception.
I’ve been waiting 7 days with no response to even acknowledge that my printer arrived at Cel HQ (which the tracking number says it did).
Here’s hoping to hear from them soon.
My ticket for a leaking print head is “being processed since 20 days 14 hours” right now
And the print head has not been sent back, it’s only the request….
15 days here….
I’m on: Awaiting repair since 24 days 22 hours
Though it’s only 22 days since DHL collected the robox to take back to them, so they have probably only had it for 21 days.
- This reply was modified 1 week, 3 days ago by Andy S.
I perfectly understand the need for sarchasm here. Mine (Robox brand new out of the box already with several defects, no serious test at the factory was done, “just ship it then we’ll see”)’s ticket is 18 days that is “being processed” now.
But it seems that they have time for things like this instead:
http://www.cel-robox.com/robox-reviews/
I prefer not to comment. Maybe I should start to write to Element 14 (and many other places) instead of wasting my time writing here.I also wonder if the units they gave to them were tested a bit better than the one I received..
Really, it should be damned the day I’ve given my trust and my money to CEL. I have had enough, gotta buy a serious printer elsewhere and begin to check with my lawyer what should we do with the guys at CEL. It started good, with gold in their hands, it will crash bad, like it always happens when you do not value your customers, even worse when they are companies.
Regards and good luck with your toy.
16 days waiting on reply. Have an leaking head as many of you also have.. Along woth other problems aswell..
My Robox is on its way home :0)
And hopefully it will work, too! Unlike that guy that got 3 faulty heads in a row (long row of course, as CEL delays even just in answering tickets are well known now).
Good luck, I really hope your Robox will finally work now though.
Like mine, brand new, was supposed to do - and from the start.
I think it will all end with a class action, it’s only a matter of time. Meanwhile, I’m checking how much it will cost me from Italy to sue an UK company.
@omega64 i understand your frustration but give them a bit of a slack. they have gone from a kickstarter project to having 6000 + units out there in a very short space of time and have well documented its been a struggle for them going from nothing to something so big in such a short amount of time and if you look at forums all the 3d printers out there have their problems and issues especially at this teething stage. We have also just had the Christmas period which has meant disruption to service and they are busy training extra support and technicians up.
saying they have time for writing a review but not doing support is a bit stupid in the first place as its not like they are using tchnicians to write this stuff.
instead of just saying your going to try suing them, how about trying to call them up to escalate your frustration. Its not like this is a massive company - as far as i can tell there are about 8-10 people max now. I totatlly appreciate you have also spent good money and expect a certain quality etc but pleas do look at the wider picture. everyone is quick to have a go at them but ther are also many experiences of people who have had delays and then experienced great support, but as with any review site you hear that a lot less as people prefer to give teh bad reviews.
i have been part of the robox experience from the begining as a beta backer and yes there have been problems along the way, some from quality inspections from the factory making them in china (have also had leaking heads etc) delays in getting support response due to them getting so many support tickets but this also includes people with no 3d printing or 3d experience who are asking things that can be found out by reading the user manual on the forum or the unofficial forum http://roboxing.com/ as well as then getting problems that they haven’t even encountered before as it is still so new, but it has already developed massively and its potential is awesome especially from being lucky enough to be using the latest software before the major release due this week i believe. yes i believe they coudl do better with just basic updates such as we are working on your problem, or robox recieved etc, but again its a small company and i’m sure they woill be working on systems like this but at the moment the full focus is on getting things right on teh software and hardware and these bits will come especially once tehy can grow their team better.
I hope your issue is solved quickly so you can experience the joy of the robox but also please look at the bigger picture and give them a bit of a chance.CEL answerd 2 out of 3 issues regarding my robox, and they wan’t me to send the printhead back to them for repair/new one..
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