Quick help (hopefully) sought - filament not being pulled on initial insertion

[Bill Roy @billbo I have several commercial Robox units]

Hi All,

Hopefully someone will be able to point me in the right direction with a problem I have just encountered with a new machine rather than me opening a support ticket.

I am just setting up a new machine and inserted the filament from the spool (yes it was into socket ‘1’ 🙂 ) however when I inserted it there was no ‘pull’ by the machine. I then went on to try a test print but the Robox is saying ‘insert filament’. Having checked the filament was in the right hole I then thought I would simply extract the filament, however AM is saying no filament is inserted so I am unable to extract the filament via computer.

I have tried pushing the filament gently but the filament will not budge, so I tried pulling gently but again the filament will not budge.

Any ideas on how to extract the filament or get the Robox to ‘pull’ the filament into place?

Thought I would try here first as I can imagine that Support is quite busy after the weekend, any help much appreciated. :o)

[hagster @hagster My Robox is a Blue Commercial Version UK]

If you are in advanced mode you can control the extruder motor(and move XYZ axis too) from the status screen. Try retracting a bit.

[Bill Roy @billbo I have several commercial Robox units]

@Hagster - Thank you for the quick reply, appreciated. 🙂

I have just tried telling Robox to clear the nozzles (thought it wouldn’t harm), to my surprise a pink filament was extruded (stange as I had polar white on, probably from where the machine was factory tested), but when I had done this the button to extract the filament was lit up so I extracted and reloaded the filament and ‘Hey Presto’ the filament loaded and it is printing now! 🙂

[Kent Hartland @heartlander My Robox is a Blue Commercial Version Kansas City, Missouri, USA]

The pink was probably from a mouse getting inside your machine and trapped in the extruder. Its blood and guts obviously mixed with the white filament. It happens a LOT. Try placing pieces of cheese around your printer to distract the little buggers from going inside. Alternatively, place a saucer of whiskey beside the machine with the hope they get drunk and pass out before fouling your extruder. Be advised though, you may have to endure a couple hours of tiny singing, laughter and stupid cat jokes before they succumb.

Hope that helps.

Kent
Damn Solid Design

[Bill Roy @billbo I have several commercial Robox units]

LOL ………. !

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