This topic contains 3 replies, has 2 voices, and was last updated by Mistero 7 months, 2 weeks ago.
-
Posts
-
Hi I wondered if i might be able to get some community help as its been 5 days and not receiving any Robox help. I have an issue where no mater what i try and do the error of “Left Nozzle Thermistor error” appears, the nozzles will not get hot therefore i can’t remove the head as the filament won’t eject.
I am looking to see if there is an official way where i can remove the filament where i cannot get the nozzle to heat, not even with G Codes. I am pretty certain i have had yet another head failure so am looking at the quickest way i can get this back up and running even though it is only 3 months old.
What good is a warranty if the manufacturers don’t reply to support tickets after 5 days, holiday season or not thats pretty poor service in my opinion.
Anyway any help or advice would be much appreciated.
@mistero It is not normal to go this long without a ticket reply. I am guessing there may be some information missing from your ticket that may be delaying the reply.
To remove the head without being able to heat the nozzles requires Advanced Mode to be active.
https://robox.freshdesk.com/solution/articles/1000155185-eject-stuck-filament
You may want to wait for a reply to your ticket before proceeding, but this is probably the information you will be provided. Since you cannot heat the head, ignore the g-code and the first part of the article and pick up at step 2 and go through to step 8. This will get the head off. Then you can attempt to re-seat the print head and go through the remaining steps. If reseating the print head doesn’t work, you will have to wait on a response to your support ticket. I think that your ticket may just have been missed. It is rare for tickets to go more than 24 hours without a response during the week.
I operate two Betas and one Production Robox.
I am the US/Canada Technical Support engineer for the Robox.
See my 3D Hub site at https://www.3dhubs.com/phoenix/hubs/ben@bhudson, thank you for your response, I really appreciate the help. I have given them every piece of info needed including screen shots, serial numbers, code responses etc etc so maybe your right and the ticket has been missed.
I will give them a call and see if they pick up?
Thanks again
Well i bit the bullet and purchased another Robox V2 from RS today while the other head is off for repair. I must say the V2 unit is much better, there are some great upgrades on the unit. The only gripe is that the main fan has a very noisy bearing so will need replacing at some point soon. Other than that we are back up running again.
You must be logged in to reply to this topic.
